Dear Sir I have read all the FAQ data and yet I cannot undrstand why every time I want to get into this site I have to request a new password which, encrypted is difficult to read let alone remember, and although it is suggested that the data may be changed in the User Area , I can find no place in that area in which to do it. Sorry if I appear disgruntled, but I am not a computer whizz kid , just a little old lady trying to trace my dead ancestors before I join them .Please can you help ?
Yours from Technophobia-land. Carmen Johnson

Carmen

The answers to both of your questions are fully explained in the Help-FAQ in the following sections:

I'm having trouble logging in!
How to change your options

If you don't fully understand what is on the Help-FAQ, maybe a relative or friend could go through the points with you while sat in front of your computer.

Additionally, with regards to logging in, sometimes a cookie can get corrupted which can cause the problem, you will need to delete the cookies stored in your browser and restart your computer before attempting to log in again.

On our 'Contact Us' page there is a form for 'Help and Support' if you need to seek any further assistance.