Are there any standards for public records offices? (General)

by rookancestrybest , United Kingdom, Saturday, October 06, 2012, 13:57 (4426 days ago) @ Roger Griffiths

I've not had a bad experience in either Wales or Gloucestershire but I have in other parts of the country. I didn't really want to be so heavy handed as to complain to an ombudsman though.
I think some of them need training on how to work with customers! One told me "You'll never find it" in relation to something I was looking for through old newspapers, but I found it within an hour or two! Her comments might have made someone else give up on the search!