Performance Issues

Just to let you know that the Team are aware of a number of performance issues on the site and are discussing them with our Hosting provider.

1/ User registration / passwords

2/ Forum - time outs/ internal server errors

3/ Screen not updating or displaying a previous unedited view - usually just Refresh with explorer and things re-sync

In general the performance seems to be worst 11:00 - 14:00 UK time and 17:00 - 20:00 UK time

Please bear with us whilst we get to the root cause and rectify this

regards

the Team

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Ἀριστοτέλης A Gloster Boy in the Forest of Dean ><((((*>

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3286 views

Is there a problem with parish records? For the last 2 days every time I click the link (after login) it tells me only registered users can search. It just keeps on repeating this and sending me around in circles.

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2921 views

Is there a problem with parish records? For the last 2 days every time I click the link (after login) it tells me only registered users can search. It just keeps on repeating this and sending me around in circles

What times of the day are you seeing these problems ?

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Ἀριστοτέλης A Gloster Boy in the Forest of Dean ><((((*>

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2881 views

I am having the same problems today - 18th December!

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2690 views

Hi all
I`m not having any problem loggin in or using the parish registers at any time
Terry

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2633 views

I am also having problems accessing the parish records.

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2628 views

Having the same problem today 21st December. Time 1.55 pm Australian Daylight Saving Time (Melbourne). I notice the Forum time is 02.55 (Europe/London).

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2612 views

Is there a problem with parish records? For the last 2 days every time I click the link (after login) it tells me only registered users can search. It just keeps on repeating this and sending me around in circles.

I had the same issue last night/today. Before midnight everything seemed to be OK. Immediately after midnight the problem arose. Today everything looks fine.

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2597 views

We recognise that problems remain with the website and we are taking steps to overcome them. The two main issues appear to be related to access to resources such as Parish Records and finding a session finished when submitting a posting to the Forum. We suggest the best way to deal with these is as follows:

Access to resources such as Parish Records:
First of all check that you have Cookies enabled (http://www.forest-of-dean.net/index.php/help-faq#faq3 ) and that you have agreed to accept cookies - the link is on the front page.
Secondly if you have logged in and clicking on "Search Parish Records" is answered by "Only registered users can view this page! Please Log-in or Register." then do not logout but login again from that page.

Session finished/Posting to the Forum:
We strongly recommend you prepare your post in a text file and when completed, login and copy and paste the item to the online form. We do not have any control over the length of a session as it is dictated by the level of activity at the time.

Michael

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2821 views

We recognise that problems remain with the website and we are taking steps to overcome them. The two main issues appear to be related to access to resources such as Parish Records and finding a session finished when submitting a posting to the Forum. We suggest the best way to deal with these is as follows:

Access to resources such as Parish Records:
First of all check that you have Cookies enabled (http://www.forest-of-dean.net/index.php/help-faq#faq3 ) and that you have agreed to accept cookies - the link is on the front page.
Secondly if you have logged in and clicking on "Search Parish Records" is answered by "Only registered users can view this page! Please Log-in or Register." then do not logout but login again from that page.

Session finished/Posting to the Forum:
We strongly recommend you prepare your post in a text file and when completed, login and copy and paste the item to the online form. We do not have any control over the length of a session as it is dictated by the level of activity at the time.

Michael

Michael, Thanks for your response.

Access to resources such as Parish Records:

I did exactly as you described and was still sent in circles.

Session finished/Posting to the Forum:

Yes. Even when I respond immediately, with a small post, I find that the session has ended.

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Thanks for your comments and I would add that I am not in any way being sarcastic.
I have tested the actions that I have outlined in my note and they worked for me and have also worked for others. As for the latter issue this was a problem with the old site. Apart from that I really do not have any other answers at the moment other than to move the site to another Host. The team is due to meet in January when we will discuss the issues and decide what actions to take.

Michael

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2539 views

Michael,

Can you contact me offline please?

Paul.

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2510 views

I can see a reply from Michael, but, when I attempt to reply, I get a message saying that the posting does not exist!

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2509 views

I too have a problem, although I am a Registered User I am unable to get into Advanced Search

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1880 views

I am having the same problem

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2502 views

Yes, same here, despite much help from Slowhands and repeated tries I've had no success. Never happened before.

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2421 views

I had the same thing happen to me when I logged onto these earlier this week.

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2034 views

Has this issue been resolved ?? I logged on today at 12.18 and every time I click the link (after login) it tells me only registered users can search. It just keeps on repeating this and sending me around in circles. Please advise

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2014 views

Ooh. Can I play please? Works fine for me, thankyou very much!

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2627 views

No such problems here in Lancashire. Still enjoying the best site on the internet and grateful to all the magicians who make it happen - a very merry Christmas and a Happy New year to you all. XXX

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2683 views

Any idea when the problem of signing in repeatedly might be resolved please?
Thanks

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2432 views

Any idea when the problem of signing in repeatedly might be resolved please?
Thanks

The volunteers who run the Trust and its web site would love to be able to answer this with a specific no of days/weeks, however .....

It is being worked on, and is linked to the transfer of the site from America to the UK, and the changes of underlying hardware and software that make up the site as you see it. Despite testing before we cut across, the problems that we are seeing are almost certainly linked to the number of other users sharing the platform that we are hosted on. Despite assurances from our hosting provider that they are weeding out rogue users we are being impacted ( as well as other users) The solution is clear now we have to provision some time ( actually a lot) to do the work.

regards

the Trust team

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Ἀριστοτέλης A Gloster Boy in the Forest of Dean ><((((*>

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2519 views

Thanks for the quick reply. Sorry to cause a fuss, Along with others, I will just have to be patient.

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I can't find anybody on the Parish registers and before I could. The surname is Church, which seems to confuse things. I did get St. Peter's Parish for Peter Church. I want the burial records of Sarah Church. I got them from this site before.
It doesn't let me log in even with the new password you gave me. Then it blocked me because the password didn't work. I can't tell if I'm logged in.

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? Fod Records - burial at St Briavels - 18 November 1939

Sarah Ann CHURCH -
residence: Pool Cottage St Briavels
Age at death: 74

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Having trouble moving from one area to the other. I try to come out of the forum and am given a "fault" message and "you have to sign in/register to use this". It is annoying at times. Can you tell me if this is being sorted?
Thanks.

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1831 views

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