I assume I'm doing something wrong

I suggest if you have any questions relating to the Gloucestershire Archives website that you contact them direct.

When you are on the Gloucestershire Archives website you will see a link - [color=#800]Researching family history[/color].

On the Researching family history page you will see a further link - [color=#800]use this link to ask Gloucestershire Archives a family history related enquiry[/color].