I'm ok too:)

Simone x

XXX

Mike John

Regards

Barbara Lloyd

Thanks admin

Bob Jenkins

Now enter the world of a Web site server and the Internet and the possible
conflicts multiply a hundred fold as we have to cater for so many things, such
as people accessing with different operating systems, browsers, security
software and much more.

In this instance some people are unable to access a particular web page, others
have no problems getting to it. So I ask a few questions to determine why this
is so in order to try and pin point what is causing it to be like this.

Next step is to work out from the information I received what was stopping
access to this page and if I can change some configuration on my side to prevent
this happening. I believe I discovered the reason and I've made some changes so
we are now back in harmony.

A couple of people who previously could not access the page have tested
accessing it again since I made the changes and their reports back are that
everything is now working fine.

Cheers and very best wishes for 2008
Mike

Hope this helps.

Bob Jenkins

Hope this helps. I can be patient,

Barbara Lloyd

I am also experiencing the problem of not being able to add names to the website. I have tried using IE and FireFox.

Jean Pritchard

I have Windows XP and the message box I am getting reads:

The server www.forest-of-dean.net at My Private Directory requires a username and password.

Warning: This server is requesting that your username and password be sent in an insecure manner (basic authentication without a secure connection).

It then shows a log in box:

User name: (it gave me the options of e mail addresses used on my computer)
Password:

I am getting the Error Message: Error 401 Authentication required

Happy New Year
Chris

Steady on - I get the feeling Dave is gathering as much background as he can to help diagnose a problem; some users appear to be able to add records to the database others do not. Those who cannot appear to be being prompted for another log-in / authentication. Strange behaviour but there are numerous hidden handshakes going on in the background to establish "who we are".... There is a real difference between trusting a client to search and trusting a client to add records :-)

I imagine that the Server app is working a little harder to verify the client is still a valid Member when the Add option is selected and is not getting a valid response from the client. That could be because my desktop client is not responding correctly < o/s browser, firewall etc interaction>, or the server questioning is wrong, or correct question and answer but the server still is confused :-(

I've not spotted any "blame" or finger pointing from Admin, just some open questions - What is the error message ? What o/s, browser, firewall, etc :-)

I have Windows XP, Explorer 7. I have cleared internet history etc and I have tried using Firefox, and Netscape version 9, but still won't work. Nothing has changed on computer since I last went into it, but must admit that was a while ago.

Thanks

Simone

I dont wish to get in to arguement over this simple issue, but with a few other people experiencing the same problem why are you trying to put the blame on the equipment we are using, it is obvious the problem lies with you at your end.

I really think you have overcomplicated the way members access this website. I am a member of quite a few other forums, and the process of logging in & out of a website/forum is not that difficult to understand.

Operating systems, Browsers & Firewalls are not going to effect the way you join a web forum or log in & out of one. I in fact have XP and run Zone Alram and use IE7.

What I dont understand is that you are simply ignoring the fact we can access the members website and use all the features except adding surnames. so dont you think that is odd.

I dont want to bother arguing about this feature anymore, you are in the position of solving it, but you are adamant it is our fault.

Mike

Are you running Vista and or additional security software on your computer?

I've had a few goes, going around the site in various directions, and try as I might, I can't add either. I can go to forum, search parish records, search surname database, but definitely prompts me for password when I try to 'add'.

The login box pops up, and when I out in my details it will not accept them. If I cancel the box, I get the same error message as Slowhands, '401 - authentication errors'

Simone x

I'm still in the dark ages running a stable Win 2000 with IE6 ! , and McAfee virus/security protection...

s

Are you running Vista and or additional security software on your computer?

Does an error message appear, if so what is it?

PS. Other people besides myself must also be accessing the form as I've received regular submissions that are being successfully added to the Surname database.

PSS. 9 hours out of sync

I was trying to sort out the problem earlier today with Dave, but kept getting the same problem.

This feature of the Members website seems not to be activated to recognice anyones log in details.

Mike